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Connect with a world of Caring

A safe, fun and magical online world where your child can adopt a pet and see it come to life, with stimulating and educational games to play, exciting activities to enjoy, and amazing places to discover!

Experience Webkinz with your kids and yes, even without! Ganz Parent Club is the family entertainment hub that engages creativity and fun from kids to their tech savvy grandparents. All customers get FREE Shipping on orders over $25 shipped by Amazon. Toys & Games; Stuffed Animals & Teddy Bears; Electronic Pets.

Safety Is Our Top Priority

Our chat areas are monitored and our chat system is filtered using a restricted word dictionary. PLUS you can control certain features like chat permissions and 3rd party ads through Parents’ Tools.

Watch them Learn & Grow

See your child take responsibility for the care of their pet, learning to earn and save KinzCash in a fun virtual economy. Educational games help children grasp basic concepts of math and wordplay, and practice spelling, art and language skills. Watch their creativity flourish as they design rooms in their own home.

Free to Play & Membership Options

Your child can adopt a FREE pet, and start playing right away! Purchasing an adorable plush or virtual pet unlocks bonus features and lets your child access more of the game, while the purchase of Deluxe Membership gives your child unlimited access to all areas of Webkinz World.
(Some limitations apply)

There's Always Something New

Webkinz World is updated regularly, adding new pets and features for your child to enjoy! Children have endless opportunities to express themselves with a constantly evolving collection of items that let them dress their pets and decorate their rooms in their own unique style.

Welcome to Webkinz World Support

If you have any questions or concerns with anything regarding Webkinz World, please look through our Frequently Asked Questions below or if you don’t see your question or answer there, click the “Ask a Question” button below, fill out a request email and we will respond as soon as possible.


Frequently Asked Questions
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Answer: Feature Codes are valid for a single redemption at the Code Shop in Webkinz World. Instances where redemption attempts are not successful when the code is being inputted correctly require further investigation from consumer support.
42: Want to Give Your Child Access to KinzChat PLUS?
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Answer: In order to grant KinzChat PLUS access you will need to have your parent or guardian visit the Parent's Area section located on our Home Page.
43: Want to Prevent Your Child From Accessing KinzChat PLUS?
Answer: Preventing access to the KinzChat PLUS areas of the site requires the creation of a parent account.
Answer: To remove access to KinzChat PLUS, you need to create a parent account from the Parent’s Area at webkinz.com. You will then be able to remove access from a specified Webkinz World account.
Answer: Once KinzChat PLUS access has been approved, it can only be removed by your parents through their parent account or by the KinzChat PLUS monitoring team for rule violation.

Webkinz Insider

Answer: Webkinz World accounts are silenced in KinzChat Plus for failure to abide by the Clubhouse Rules.
Answer: An Adobe Script message occurs when Webkinz World is loading areas that are very full, such as a dock that contains too many items or a room map that contains too many rooms.
48: Did You Add A New Pet and Now Can’t Enter Your Room?

Webkinz Insider Retired Exclusives

Answer: It is possible for a new adoption to cause loading issues affecting room access. Such cases need to be investigated and corrected individually.

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Answer: If there is a message on the Webkinz homepage notifying users that the site is down for maintenance for a long period of time, you will likely need to clear your browser’s cache.

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50: Has Someone Has Gained Access to Your Account Without Your Authorization?

Webkinz Insider Forum

Answer: If you believe that someone is accessing your account without your permission, you will need to contact consumer support for assistance.