Webkinz Customer Support

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Sep 18, 2016 Find helpful customer reviews and review ratings for Webkinz Plush Stuffed Animal Whimsical Dragon at Amazon.com. Read honest and unbiased product reviews from our users.

Here's the compilation of ways to contact Webkinz: (Let us know how it works out for you.)
1) On webkinz.com it says to log in to Webkinz World and go to the Contact Us section of the Newz. (The site was down while during this post, so I don't have further instructions. In fairness to them, it is 2:23 am CST and kids should be in bed now.)
2) Webkinz Customer Service number: 1-866-932-5469. These are the instructions you'll currently hear:
  • Send an e-mail to support@webkinz.com
  • The number won't accept voicemail.
  • Enter your service code if you have it. (I think you get this after you e-mail them.)

Webkinz Customer Support Email

If you wait a minute after the recording stops, you'll hear the Mailbox for the Help Desk' recording with instructions to:
  • Leave your first name and phone number. A service representative will call you back.
  • If you've left a message w/in the past 24-48 hours, don't leave another one.
  • Office hours are M-F, 9am - 5pm EST.
3) Contact info for Ganz, the parent company, is: 1-800-724-5902 or customerservice@ganz.com.
4) Here's the WHOIS info listed on the Ganz.com domain registration:
Registrant: Ganz
Leo Campione
1 Pearce Rd
Woodbridge, Ontario L4L-3t2, CanadaWebkinz
+1.905851661
112833@whois.gkg.net
5) Per a post on complaints.com, Professional Marketing is the PR agency for Ganz. (They have their work cut out for them.) Their phone number is 616.949.9104.
I used the 'solutions' label for this post hoping that one day theses numbers will be the solution to getting help with your Webkinz. A few months ago I E-Mailed Webkinz customer support because I was not getting my monthly deluxe boxes. There are a lot of other people who probably have problems to report but don't know how, so here's how to contact Ganz.
Addresses
Customer Service Email: webkinzsupport@ganz.com
Customer Service Website: customerservice.webkinz.com
'Snail Mail' (for feature code issues ONLY):
Copied from the Wiki page on contacting Ganz:
If you have a defective feature code, you can mail it to Ganz and they will replace it with a new code. This address is in Canada, so if you live outside of Canada, be careful to attach the correct postage to the envelope.
Ganz
1 Pearce Road
Woodbridge, Ontario
CANADA 4L3T2
You must include your name, account name, e-mail address, mailing address, and daytime telephone contact number. And, don't forget to enclose the feature code tag.
It may take some time for you to get a response, but Ganz will send a replacement.
Telephone (must be 18 years or older):
Webkinz World Telephone
1-866-WEB-KINZ * 1-866-932-5469
Ganz eStore Telephone
Inside the USA & Canada: 1-888-818-8770 (9am to 6pm Eastern Time, Mon to Fri)
Outside the USA & Canada: 1-888-818-8768
Writing An Effective, Informative CS Email
When writing your Email to Ganz, be sure to include your Webkinz World username, exactly what the problem is, and how long the problem has been going on or when you noticed it. Be sure to be mature, informative, and civil. Just because there may be a problem with your account doesn't mean that it's Ganz's fault, so be calm and patient.
Example of a GOOD Email:
Supject: Missing pet gift box

Webkinz Customer Support Number


I adopted a Whimsy Dragon on 5/17/13 and have not received my Pet Special gift box for it, nor has the special food appeared for sale in the W-Shop. My username is Example04 and thank you in advance for trying to clear this up.
Warmest regards,
Example04
This email is well-written, calm, civil, informative, and to the point. Ganz would more likely reply to this email.
Contact webkinz customer support Example of a BAD Email:
Subject: MY GIFT BOX IS MISSING

Webkinz Customer Support Number

Bought a whimsy dragon a few months ago and sTILL do not have my geft box! THIS IS AN OUTRAIGE!!!!!!!!!! My useername is Example04, NOW GIVE ME MY GIFT BOOX!!!!!!!! >:0 >:0 >:0 >:0 >:0
This Email could easily be mistaken by Ganz for spam. This Email is uninformative, rude, poorly-written, full of spelling and grammatical errors, and sounds like junk mail. Ganz would unlikely reply to this email.

Webkinz Customer Service Number


Webkinz Customer Support Email

Remember: Ganz is very busy with customer service and maintenance, so always be patient.

Ganz Support


Thanks for reading!